Returns and Refunds Policy
Last updated: 16 August 2026
This policy outlines the framework for returns and refunds on products supplied by Cortex International.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within a reasonable period of receipt with details and photographic evidence. We will arrange a replacement or refund in accordance with the agreed terms.
Return Eligibility
Due to the professional nature of our products, returns are evaluated on a case-by-case basis. Products must be in their original condition and packaging. Custom or special-order items may not be eligible for return.
Return Process
- Contact us at ceo@cortex-intl.com with your order details and reason for return.
- Await confirmation and return authorisation.
- Ship the product back as instructed.
- Refund or replacement is processed upon inspection of the returned item.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
Owner Information Required: Specific return periods (e.g. number of days), warranty terms, and restocking fees should be confirmed by the business owner and added to this policy.
Questions about this policy? Contact us or email ceo@cortex-intl.com.